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Orders to Western Australia do not qualify for free shipping. If your product arrives damaged, or has not arrived within 14 days, please contact us as soon as possible, and we will replace it free of charge.Īcoustic Pianos, Digital Pianos with a shipping weight of over 80kg, and other products that require specialist delivery services or installation are not eligible for free or flat rate shipping. We have send tens of thousands of books and accessories in this manner, and very rarely have issues. If tracking is important to you, please choose courier shipping to ensure you will be able to track your order. Small products such as books, strings and small accessories may be sent with Australia post, and may not include a tracking number. Orders under $199 are eligible for $8.95 flat rate shipping To NSW, VIC and ACT, or $15 flat rate shipping to all other Australian states. Most orders over $199 qualify for free shipping. In most cases, you will receive your order in 2-5 business days from the time of your order, but we ask that you allow up to 14 days for delivery, to account for unexpected delays. Logans are pleased to offer a variety of delivery options to our customers so you can choose the shipping method that best suits your needs. If you are looking for our returns policy, please click here Delivery Options You will always be notified by email or phone once your order has been shipped, and will be able to track it using the provided shipping information here. International shipping is available for many of the products on our website using courier shipping.

In these cases, we will always notify you by email or phone of the expected lead time the following business day. In most cases, we will process and ship your order next business day.įor a variety of reasons, sometimes this is not possible. We will always do our best to make your order as fast and easy as possible. The vast majority of our orders are eligible for free, or $8.95 flat rate shipping. Logans Pianos offers Australia wide shipping on all products on our website and our Burwood store.